Hanna Andrea Bernal

Hi! I’m Hanna Bernal, a Virtual Assistant and Customer Service professional with 8+ years of experience in BPO, e commerce, order processing, and back office support. I help businesses save time and streamline operations by providing accurate, reliable, and client focused support.

I specialize in order processing, returns and refunds, shipment tracking, customer inquiries via email, chat, and phone, account updates, CRM management, and high volume task handling. My experience as a Quality Assurance Analyst at ClearSource BPO strengthened my attention to detail, process improvement skills, and ability to maintain high service quality.

I am organized, detail oriented, and adaptable to new systems. My goal is to ensure smooth operations while delivering an excellent customer experience. I use tools like Slack, Microsoft Teams, Zoom, Google Hangouts, CRM systems, and e commerce platforms to work efficiently.

Let’s collaborate to make your business operations seamless and your customers