Hamza Awan

My Name is Hamza and I am 29 years old with an MSc. in Accounting and Finance securing a 3.92 GPA.

I have 4 years of experience in Customer Care as a Team Leader in Email, Call, and Chat Support. I have worked for Foodpanda APAC and Careem Dubai and am currently managing all the Customer Care Operations for Wise Market Australia, New Zealand, UAE, and Pakistan.

Here are my Strengths and Skills:
1. Managing CSAT, AHT, and Quality while maintaining the SLA.
2. Handling all customer queries according to compliance
3. Making Analytical Reports using Excel / Google Sheets
4. Handling Workload with utmost priorities.
5. People Management

I have experience in the following Customer Management Software / Tools:

1. Zendesk
2. Salesforce
3. ZOHO helpdesk
4. Talk. to
5. Google Sheet / Excel

I have completed the following Projects / Accomplishments:
1. Analytical Report of Wise Market Australia every month including Horizontal Analysis
2. Achieved 92% CSAT Rating on 25 Reviews in a month.