Grace Landicho

I've been an Amazon customer service for more than 3 years now.

I worked with different companies but most of my experienced came from Amazon. I've been with Amazon for more than 3years now. Six months as a customer service representative then after a month I was promoted as a mentor then after another month, I was promoted as a supervisor.

I'm assisting escalated calls, emails and chats. I also have experienced being a virtual customer service in Amazon which I was able to learn how to use Amazon Seller central, contact customer for their feedback using FeedbackGenius or Feedback Five, processing refund, creating promotions and do drop shipment through seller central, track them, answering emails using Zendesk and also working on the product listing. I also know how to file cases and upload listing on Amazon, eBay, Walmart, and Shopify. I can do flat file if needed as well. I'm a fast learner person, can do multitasking and most importantly I do research before asking my mentors.