Gopal Khandelwal

Seasoned strategic leader with extensive experience in customer service and project management. Proven track record in developing and executing comprehensive customer experience strategies aligned with brand goals and values. Skilled in call center management, overseeing daily operations to ensure optimal efficiency, responsiveness, and cost effectiveness. Expertise in implementing and maintaining best practices for call handling, issue resolution, and customer engagement. Demonstrated ability in establishing and monitoring performance metrics, with a focus on KPIs to ensure targets are consistently met or exceeded. Adept at analyzing customer feedback and call data to identify improvement areas, driving continuous enhancements. Committed to training and development, fostering a culture of continuous learning and improvement within customer experience teams. Proficient in process improvement, identifying opportunities to streamline processes and enhance the overall customer journey.