About Me
I am Edeh Goodness and i am a Customer Service Representative CSR. I serve as the frontline liaison between a company and its customers, responsible for addressing inquiries, resolving issues, and ensuring overall customer satisfaction. My key responsibilities include providing courteous and timely assistance via various communication channels such as phone, email, and live chat, actively listening to customer concerns, empathizing with their needs, and offering appropriate solutions or guidance. CSRs also handle order processing, account management, and may escalate complex issues to higher level support as needed. Strong communication, problem solving, and interpersonal skills are essential for success in this role, along with a customer centric mindset and a commitment to delivering outstanding service experiences.
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$20/hr
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