Goodness Ajuzieogu

I’m a solutions driven Virtual Assistant and Customer Support Specialist with 4+ years’ experience across diverse industries and global clients. I don’t just handle tickets—I triage, resolve, follow up, and optimize workflows to ensure seamless customer experiences and efficient operations. Meeting SLAs is my baseline; improving processes and building customer loyalty is my goal.

I’m skilled in Freshdesk, Intercom, HubSpot, Trello, Notion, ClickUp, and Zapier to automate and streamline tasks. I provide omnichannel support email, chat, social with clear, tone aligned communication and accurate documentation. I create forms and workflows for intake, feedback, and support processes, plus FAQ content tailored for SaaS and wellness products. HIPAA certified, I support telehealth with appointment management, patient intake, CRM, and secure transcription. Quick to learn new tools, I deliver proactive, detail oriented, autonomous support to build smarter systems and stronger relationships.