Gloria Kavini

Hello, my name is Gloria, and I’m based in Nairobi, Kenya. I have over four years of experience in customer service, where I’ve honed my communication, problem solving, and interpersonal skills.

In my previous role at CCI Kenya, I consistently met and exceeded customer satisfaction goals, contributed to an 80% increase in sales through strategic marketing, and maintained accurate records to improve team efficiency. Prior to that, at Grola Tec Limited, I engaged clients to improve payment compliance and provided detailed loan information, which significantly enhanced customer satisfaction.

I am also proficient in various CRM tools like Zendesk, Salesforce, Gorgias, and Shopify, which have helped me manage customer interactions effectively.

I’m passionate about providing quality, personalized customer service and always strive to create positive and memorable experiences for customers. I’m confident my experience and skills align perfectly with the role I’m applying for.

Thank you