About Me
My past work experience has given me the knowledge required to succeed in this IT Support position. According to the requirements stated in your job description, I have demonstrated knowledge of enterprise wide solutions, including client computing, servers, VoIP telephony, WAN/LAN, and business applications.
Specifically, I am highly skilled in:
• Providing friendly, well mannered, and high quality support for desktop hardware, software, network, installation, application and printer issues to users.
• Evaluating problems, offering solutions and providing support to both local and remote clients.
• Maintaining the ticket tracking software and recording of all call resolutions
• Providing network, LAN, WAN, and infrastructure assistance when needed.
• Giving training to clients when required.
Furthermore, I have a demonstrated ability to communicate effectively both verbally and in writing, regularly diagnose system and desktop problems and recommend solutions, The attached resume cont
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