GEOFFREY

I am a seasoned insurance operations and data analytics professional with over six years of experience at a financial services institution. Throughout my career, I have specialized in managing high volume data processes, optimizing workflows, and ensuring accuracy, compliance, and efficiency in billing and claims operations. I began my journey in customer service and underwriting support, where I gained firsthand exposure to policy documentation, premium processing, and client relations. I later transitioned into operational excellence and analytics, where I contributed to performance reporting, service quality improvements, fraud detection, and risk management.

Currently, I serve as a Senior Brokerage & Claims Management Executive, where I lead data driven claims operations, oversee reconciliations, monitor trends, and ensure compliance with regulatory and internal standards. My role involves coordinating across departments, mentoring team members, and driving