About Me
I am a detail oriented customer support and e commerce specialist with over a decade of experience in the BPO industry. I’ve supported global brands and Shopify merchants through ticketing systems, live chat, and outbound/inbound calls—delivering personalized solutions, resolving complex issues, and optimizing workflows for faster, more reliable results.
My background spans customer service, content moderation, sales, and order coordination, with a strong record of exceeding KPIs and driving customer satisfaction. Skilled in Zendesk, real time chat support, upselling techniques, and collaborating with cross functional teams, I thrive in dynamic, high volume environments.
I’m passionate about building seamless customer experiences, improving processes, and contributing to business growth through strategic problem solving and exceptional service.
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