About Me
My background in customer support is varied and extensive. As a Technical Support Specialist of Google Workspace, I honed my skills in resolving complex technical issues, providing clear and concise guidance, and exceeding customer expectations in a fast paced environment. At Airbnb, I transitioned to a Case Manager role, where I acted as a neutral mediator between hosts and guests, de escalating tensions, finding amicable solutions, and maintaining a positive user experience. My work with Uniqlo and RELX as a Retail Account Specialist further solidified my ability to build rapport, navigate customer concerns, and drive positive outcomes.
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