About Me
•I have 4 years of work experience in a BPO industry, I worked as Senior Quality Assurance Analyst. I have played a role of a Team Lead and engaged in Analysis, Data reporting, coaching agents, developing, client reporting and managing production project activities.
•Before I got promoted as a Quality Assurance, I worked as an all-around agent - handling customer concerns bills, general queries and heavy technical issues.
•On the freelancing side, I have played a role as an appointment setter, QA and admin tasks through phone and email/chat.
Acquired Skills:
- Mobile App Uploader
- Basic Web Designer
- Call Handling
- Chat Support
- Email Management
- Project Management
- Team Management
- Data Entry
- Reports Analysis
- Technical Support
- Customer Service
My Expertise
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$6/hr
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$ 0
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