About Me
I am a fintech professional with a BA degree in History and International Studies and over four years of experience in product operations, customer success, and loan recovery. I have extensive expertise in fintech organizations, specializing in digital financial services and payment systems.
As a product operations associate at Nomba, I have successfully reduced failed transactions by 20%, identified and championed the integration of new payment gateways, and collaborated with the tech team to implement API enhancements. I have also acted as a subject matter expert during cross functional meetings, providing valuable insights that led to more informed decision making and improved service alignment with overall business objectives. Previously, as a customer success associate at Nomba, I reduced customer churn by 15%, received commendations from 20+ customers for exceptional service, and conducted in depth customer interviews and surveys that led to product enhancements.
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