Gaurav Sharma

I am a versatile professional with a proven track record across multiple roles, including Translator, Interpreter, Quality Analyst, Dispatch Supervisor & Manager, Process Trainer, and Customer Service Specialist. With experience working in an Amazon process, international logistics, and diverse customer support environments chat, email, and voice, I bring a rich blend of skills to every project.
• Delivered first time resolution to a high volume of customer inquiries, often going above and beyond to ensure timely and accurate solutions.
• Audited calls and emails to uphold quality standards, ensuring responses met customer needs and exceeded expectations.
• Managed dispatch operations efficiently, trained teams, and maintained process quality to drive consistent performance.

Whether it’s translation, interpreting, quality audits, copy paste work, or customer support tasks, I guarantee professionalism, attention to detail, and a commitment to excellence.
Let’s work together