About Me
The Technical Support Engineer is responsible for providing technical assistance and support to customers or internal teams. This includes diagnosing and resolving hardware, software, and network issues, troubleshooting technical problems, and guiding users through step by step solutions. The role involves responding to support requests via phone, email, or chat, maintaining detailed records of interactions and resolutions, and working closely with other departments to escalate complex issues and ensure customer satisfaction. The Technical Support Engineer also contributes to knowledge base documentation and may participate in product testing and feedback.
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$22/hr
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