Tonya

I am a dedicated Customer Service Associate with a proven track record of excellence across the fast paced Hospitality and BPO sectors. My background has equipped me with a unique blend of interpersonal warmth and efficient process driven support. I am passionate about turning customer interactions into positive, loyalty building experiences by providing empathetic, resourceful, and effective solutions.
My dual experience allows me to offer a distinct advantage:
From Hospitality: I bring the empathy, patience, and personalized care essential for handling sensitive situations and making customers feel genuinely valued. I excel at de escalating tension and building rapport, much like ensuring a guest has a memorable stay. From BPO: I bring expertise in efficiency, adherence to processes, and leveraging CRM systems to resolve issues quickly and accurately. I am skilled in managing high volume inquiries, meeting KPIs, and navigating complex technical support workflows.