Paranaque City, Philippines
Customer Service, Escalations, Subject Matter Expert, Cold Caller,
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About Me
With a wealth of over four years of experience in Customer Service, I have honed my expertise in this industry, particularly in the domains of training and escalations support. My journey in this field has been marked by perseverance and hard work, culminating in a promotion to the role of Subject Matter Expert at Sears Citibank.
During my tenure at Wells Fargo Bank, I initially served as a Phone Banker, swiftly advancing through the ranks to roles of escalating responsibility. These roles included promotion to escalations support, assistant team lead, and eventually, assuming the role of a coach for training and development for new team members.
In my most recent role with Blue Mountain Loans, I took on the responsibilities of a Loan Administrator, seamlessly blending this role with customer service duties. This position allowed me to broaden my skill set and contribute to a multifaceted approach in catering to customer needs.
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