Mandaue City, Cebu, Philippines
Travel Specialist/Customer Service Reps/Lead Generation Specialist
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About Me
Ive been in the BPO/CALL CENTER INDUSTRY for 7 years, all were International Voice Accounts for both Inbound and Outbound Campaign. The first ever BPO Company that I worked with was being a Telemarketer or Outbound Sales Agent for Home and Auto Insurance. Our Main goal in there is cold calling, We will qualify potential leads that will turn out into potential customers, and after they qualify we will transfer them to our closer/live transfer agent. They were licensed Insurance advisors that will provide free quotes to our customers. And one of the accounts I handled was also a travel account for different Airlines such as United Airlines, Delta Airlines, and American Eagle. I handled calls for flight Cancellations, Schedule Changes, Irregular Operations, Baggage Concerns, Billing disputes, Hotel Reservations, and Car Rentals. And I also handled for Orchard Brand. Orchard Brand is the partner of Bluestem, Blair, Appleseeds, drapers and Damon.
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