Francis Samonte

With over 20 years of solid experience in the international BPO industry, I have successfully handled diverse campaigns and projects across US and UK markets. My background spans a wide range of functions including:

Customer Service and Technical Support for major Telco providers cable, internet, satellite

Inbound Sales for a financial services company

Travel and Hospitality Accounts

Learning and Development, Recruitment, and Team Leadership

E commerce Campaign Management

I am highly adaptable and thrive in dynamic environments. I take pride in being a team player who works efficiently with minimal supervision, always maintaining a strong focus on collaboration, positivity, and performance.

When faced with challenges, I approach them with determination and focus—without compromising on work life balance. Im passionate about providing excellent customer service, fostering team growth, and ensuring seamless client communication. I believe that strong relationships and clear com