Fednard Njuki

I am a highly skilled and passionate professional with expertise in Quality Analysis, Customer Service, and Business Analysis, complemented by a background in Economics and Statistics. With over two years of experience in customer service and quality analysis, I have built a strong foundation in using CRM tools and training specialists to deliver exceptional customer experiences.

In the remote customer service industry, I excel at fostering seamless client interactions, ensuring service quality, and driving customer satisfaction. My role as a Quality Analyst has allowed me to identify service gaps, design effective solutions, and lead teams toward achieving excellence. I thrive in dynamic, customer focused environments where my ability to analyze trends, streamline processes, and implement best practices contributes to operational success.

My academic foundation—a Bachelor’s degree in Economics and Statistics from Maasai Mara University—enhances my analytical thinking and equips