About Me
I have over 10 years of experience in BPO and customer service for major companies, including MetroPCS, Hotels.com, UnitedHealthcare, Samsung and Verizon Wireless. My diverse background in telecommunications, sales, and healthcare allows me to excel in various environments. I consistently meet KPIs such as customer satisfaction and first call resolution.
Skilled in conflict resolution and technical troubleshooting, I ensure compliance with policies while turning challenges into positive customer experiences. I’m confident my expertise and dedication will provide immediate value to your team.
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