About Me
QUALIFICATIONS:
• 8 years of work experience with the BPO industry
• Subject Matter Expert tasked with handling new hire Cohorts during nesting and OJT to Certification stages.
• Facilitates Class room refreshers for product knowledge and helps identify pain points to come with effective strategies
• Substantial experience and outstanding skills in customer service with 3 years expertise on project handling for large scale clients. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
• Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
• Willing to relocate and travel.
• 1 and half years work experience with a voice account for a Canadian based utility provider.
• Able to work with minimal or no supervision at all.
• Can work with deadlines and any type of working environment
• Willing to be trained.
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