About Me
I am Etini Patrick Ibuot from Nigeria. I have over 10years of cumulative working experience and over 5 years experience in the customer service role. One of my very outstanding customers service roles was a remote Customer Support Specialist in the Call Center Operations. In this role I have been able to express my passion in assisting people and rendering help. I have worked with different CRM platforms in a fast paced customer service environment where I am expected to attend to both inbound and outbound calls, which included cold calling leads turning them to customers. Also, confirming client’s orders and delivery schedules, and solving any challenges in the most professional way. Working in this environment has given the experience of handling customer’s complaints and outbursts, calming down angry customers and using adequate information about the company and it’s services to increase customer retention, sellout and buyout rates.
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$5/hr
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