About Me
Managed a high volume of inbound and outbound customer inquiries va phone, email, walk in with a focus of first contact resolution
• Demonstrated strong conflict resolution skills, successfully resolving customer issues and complaints to their satisfaction
• Collaborated with cross functional team to improve processes and resolve customer issues in a timely manner
• Exceeded performance goals, consistently achieving top quartile customer satisfaction ratings
• Assisted with order processing and resolution of customer issues
• Utilized sales skills to upsell products and services resulting in increased in sales targets
• Trained new hires on customer service best practices and company policies exceptional support
• Provides support documentation and queries for internal and external audits.
• Daily coordination with the warehouse team to ensure invoices and logistics ETA are met.
• Share responsibility appropriately
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$15/hr
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