About Me
Hi,
My name is Esraa magdy. I have been working at Convergys wherein I answer inbound calls and resolve queries using strong product knowledge. I have also worked at AT&T wherein I resolve billing inquiries and complaints. I was later promoted as a mentor wherein I was responsible for developing the skills of newly hired representatives.
As a mentor, I am required to take escalation calls for four4 hours a day to further sharpen my skills. After that I have worked with Amazon.co.uk wherein we are calling customers to answer their inquiries regarding our products online and close the sale.
With the extensive experience that I have, I believe I am a great fit for the role because of my passion for providing not just satisfactory but excellent customer service besides my commitment at work. I look forward to work with you in the future and contribute effectively to your company’s goal.
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