Tanza, Philippines
Multi Skilled Customer Service Representative Escalations
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About Me
Ive been in the BPO industry for five years. I started as a Customer Service Representative for a telecommunications account in the US for 3 months, where we assisted customers with their queries regarding their plan inclusions, upgrades, and technical issues either hardware or software to troubleshoot.
Worked with a Global Shopping Platform for 7 months as an Email Support to help customers communicate with merchants about their products, track deliveries, and process refund requests accordingly.
Now, I work for a food delivery campaign, and I handle escalations through four lines of business Chat, Email, Voice, and Corporate from the UK, SG, UAE, ITY, FR, HK, and AU for almost four years. Prior to that, I had a year and a half of experience in their front line customer service. Escalations include but are not limited to supervisory contacts.
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