About Me
Hi! Im John Eric Javier, a results driven Workforce Management professional with over 3 years of experience specializing in Real Time Analysis, Capacity Planning, and Operations Support. My career started in customer and technical support, which built my strong foundation in communication, critical thinking, and problem solving—skills I now apply to optimize staffing, forecast trends, and support service delivery in high performance environments.
I’ve worked with BPO leaders like TaskUs and Sutherland Global Services, where I handled workforce forecasting, real time queue management, scheduling coordination, and performance analysis. I’m skilled in tools like Excel, Power BI, Google Workspace, Tableau, Canva, and Adobe Suite, and I thrive in roles that require precision, analysis, and cross team collaboration.
Whether you need someone to streamline your operations, analyze data, support teams in real time, or create visual reports, I’m here to help.
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