About Me
I bring over 2 3 years of direct customer support and live chat experience, combined with extensive expertise in managing and auditing support teams. Throughout my career spanning more than 15 years, I have also contributed to people management, building tools and processes that empower support staff to deliver exceptional service efficiently.
I am well versed in industry standard platforms such as Egain, Kana, and Zendesk, and I am confident adapting to any similar software with ease. Fluent in English and Hindi, I communicate clearly and effectively to ensure customer satisfaction.
My key strengths include process creation, developing standard operating procedures SOPs, and problem solving, making me a valuable asset for both frontline support and improvement initiatives. I am available part time, offering approximately 10 hours per week, and I am committed to delivering quality support tailored to client needs.
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