Cebu City, Philippines
Technical Support Supervisor & Escalations
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Local Time - 09:01 AM
About Me
Hi Seekers,
I'm Johan, I worked for CONVERGYS Philippines here in Bacolod City, Negros Occidental. My job position was a Tier 2 Technical Support Agent & promoted to a Senior Tech/Supervisor/Escalations support. We handle Time Warner Cable now Spectrum [Charter] Internet repair department that troubleshoots connection & speed issues, Wi-Fi, email, tv apps, mobile devices, billing & upgrades. Also conducts recursive trainings if there are no trainers available & QA if Team Leader is unavaibales. Since[removed]or five 5 years I have worked with the company. With 90%+ avg. on Customer Satisfaction rating. I am tech savvy, quick learner & can work with less supervision. You can say that I'm very well suited for Technical Support & have a lot of experience in this field.
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