Elias Lopez

I'm a bi-lingual, well-trained and highly motivated customer service trainer closely attuned to the American culture.

My experience goes beyond a simple customer service , I like to focus on provide a World Class and outstanding interaction with my clients in order for you to have the best CSAT customer satisfaction.

From Tech Support and Wireless Communication as AT&T, Sprint and Virgin Mobile to Retailers and Financial Institution like Target, Kohl's, or Capital one.

While my experience is considerable in terms of titles and responsibilities, one of my greatest assets at IAN , I partner with my clients, and share outsourcing strategies and industry best practices.

Experience in mapping and reengineering business processes enables successful transfer of client programs

I was born in USA but i'm currently living in Nicaragua, witch nearshore location is aligned with Central and Eastern Time Zone offers easy business interaction, reduced travel time and efficient use of your tim