About Me
Hi, my name is Edsa. I have a strong background in customer service and technical support, with over 9 years of experience, including 5 years in the BPO industry where I handled both voice and non voice accounts in a senior role. I’ve also worked remotely for several years, taking on freelance and home based roles that required adaptability, independence, and strong communication skills.
Currently, I’m involved in tasks such as certification transfers, partner inquiries, and coordinating with internal and external stakeholders for issue resolution and process improvement. I’m confident in using tools like Excel, Microsoft Office, and various ticketing systems.
I’m someone who values clarity, efficiency, and collaboration in the workplace. I take pride in being proactive, detail oriented, and able to manage multiple responsibilities with minimal supervision.
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