Bacolod, Philippines
Administrative Support and Customer Service
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Local Time - 04:14 AM
About Me
Professional Administrative Support related to Customer Services such as Responding to client performance queries and Addressing customer complaints via email calls, and chat. Capable of Planning and Organizing meetings for daily and weekly performance reviews and other business agendas. Experienced in utilizing Microsoft programs such as Outlook, Teams, PowerPoint, and Excel.
EXPERIENCED DATA ENCODER using mainly Microsoft Excel and Google spreadsheets. Proficient in data gathering, interpretation, and strategies.
I worked in a BPO company for 10 years as an Operations Supervisor handling tenure CSRs under five organizations that provides phone services VMBC Back Office, Straight talk Wireless, Tracfone Wireless, Net10 Wireless, and Safelink Wireless. As a supervisor, I've learned the professional skills required to meet client needs like leadership skills, time-management, meeting client deadlines, and adapting to new guidelines. My creativity and resourcefulness also developed when it comes to coming up with action plans to improve performance in hitting target goals.
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