Dylan
Kigali, Rwanda
Quality Anayst
Local Time - 04:50 PM
About Me
Most businesses lose money through leaks in their customer journey they never see. I bridge the gap between high level technical logic and human centered service to ensure every customer interaction is a win for your bottom line.
My Background & Skill Stack:
Software Engineering 2nd Year Student: I apply algorithmic thinking and systems logic to business operations. I dont just spot errors; I diagnose the root cause in your workflow.
Quality Assurance CCI / JetBlue: For the past 2 years, Ive mastered the Standard of Excellence for a global airline. I was promoted from Agent to QA in record time due to my obsession with unreasonable quality and detail.
Sales & Tech Support Intelligra Solutions: I managed the full lifecycle of installment based sales, inventory, and technical troubleshooting. I know how to convert frustrated users into loyal advocates.
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$15/hr
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