Dristi Biswas
Hyderabad, India
Remote Customer Support Agent | Escalation Resolution & CRM Tools
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Local Time - 02:42 AM
About Me
I’m a seasoned Customer Support & Escalations Specialist with 6+ years of experience in high volume, high stakes customer service environments — including escalations handling at a global scale.
Starting my career as a Customer Service Associate and growing into an Escalations Specialist, I’ve learned how to turn customer frustration into loyalty through empathy, patience, and data driven resolution. I bring a proven ability to handle complex Tier 2/3 issues calmly and professionally, with a focus on long term solutions — not just quick fixes.
I’m confident using tools like Salesforce and Excel for tracking, reporting, and analyzing escalation trends, and I apply my Lean Six Sigma Green Belt training to continuously improve processes and reduce friction in the support journey.
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$3/hr
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