Drei Nicolas
bulacan, Philippines
Technical support, Wedsite designer, O365 Email Tech support, Customer
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Local Time - 10:18 PM
About Me
•Provide thorough support and problem resolution for customers.
•Devised strategic approaches for highlighting important focal points in each design.
•Proposed potential solutions for design optimization, challenges and improvements.
•Provided review and guidance for project non conformances and operations issues.
•Explained technical information in clear terms to non technical individuals to promotebetter understanding.
•Responded to support requests from end users and patiently walked individuals throughbasic troubleshooting tasks.
•Installed, modified and repaired software and hardware to resolve technical issues.
•Documented transactions and support interactions in system for future reference andaddition to knowledge base.
•Followed up with clients to verify optimal customer satisfaction following supportengagement and problem resolution.
•Resolved customer complaints and concerns with strong verbal and negotiation skills.
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$10/hr
Total Earnings
$ 0
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0
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