About Me
• Dynamic, High Energy approx. 10 years’ experienced result oriented professional with proven abilities in customer service, training and operations for international services
• Professional with natural flair for building relations, customer service, achieving optimum level of customer satisfaction, experienced in team management and improvement in efficiency of operations
• Well-seasoned professional in handling customer escalations smoothly by providing best possible solutions to the customers. Rich experience in customer feedback accumulation
• Proactive approach rather than react to problems - can easily foresee & fix problematic areas in any process
• Readily implement company’s policies, standards and systems to optimize productivity and bottom-line
• Excellent analytical skills; Computer Savvy
• Able to take and sustain intense pressure as already working in a Call Centre / BPO environment.
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