About Me
Dynamic and results oriented Customer Support Manager with a proven track record in NOC operations. Proficient in spearheading compliance initiatives, resource planning, and data analysis to optimize service delivery. Skilled in leading teams to ensure adherence to SLAs and driving performance enhancements, resulting in a 95% compliance rate and a 20% reduction in response times. Adept at developing actionable insights from network performance data, improving uptime by 15%. Experienced in staff assessment and training, leading to a 25% increase in team competency. Excels in communication, documentation, and collaboration to deliver exceptional customer support. Proficient in G Suite, Slack, and Salesforce for efficient workflow management.
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