Donnalyn Locanilao
Muntinlupa, Philippines
Virtual Assistance
Local Time - 08:19 AM
About Me
Hi, Im a dedicated and experienced Customer Service Representative with over a year of experience in the BPO industry, specializing in international retail accounts. Ive supported customers through chat, email, and outbound calls, delivering excellent service with professionalism, empathy, and positive scripting.
Throughout my career, Ive developed strong communication skills, confidence in handling customer concerns, and a solid ability to adapt to various tools and systems. Im also experienced in travel related services such as airline and hotel reservations, using platforms like GDS and Amadeus.
Key Skills:
GDS & Amadeus Systems
Airline & Hotel Reservation
USPS & FedEx Tracking Tools
Dispatcher Tools
Chat Support & Outbound Calls
Live Agent Communication
Time Management & Critical Thinking
Adaptability, Flexibility & Reliability
My Expertise
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$5/hr
Total Earnings
$ 0
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