About Me
Im Djesie, an experienced IT and customer support professional with over 15 years of experience in service desk operations, technical support, and team leadership. I’ve worked with both local and international clients, including those in the Australian market, supporting users through live chat, email, and phone.
My background includes working with tools such as Office 365, Active Directory, ServiceNow, SCCM, and SharePoint Online, helping users resolve technical issues quickly and efficiently. I’ve also led support teams, handled escalations, created SOPs, and improved processes to boost performance and customer satisfaction.
I’m highly organized, calm under pressure, and passionate about helping others. Whether its assisting users, managing support operations, or learning new tools, I bring a dependable and professional approach to every task. I’m now excited to grow further and contribute my skills in a remote work environment.
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