About Me
I am a dedicated and customer focused professional with a Bachelor’s degree in Business Administration from the University of New York. Since graduating in May 2022, I built a solid career in customer support and account management, showcasing a passion for helping clients succeed.
Currently serving as a Customer Support Specialist at E commerce Solutions Inc., I expertly guide new sellers through the onboarding process, ensuring they have the support and information needed to thrive on the platform. By developing training materials, conducting webinars, and collaborating with cross functional teams, I enhance user experience and contribute to platform improvements.
Previously, as an Account Manager at Digital Marketplace Co., I managed over 50 client accounts, fostering strong relationships and driving a 20% increase in revenue. With strong communication skills, proficiency in Salesforce, Zendesk, and Shopify, and a customer centric approach.
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