About Me
Detail oriented IT Service Management Professional with 2+ years of experience in Incident Management and in Operations. Skilled in monitoring tools and L1.5 troubleshooting, with hands on expertise in SNOW ServiceNow and strong knowledge of ITIL practices. Adaptive communicator adept at managing client expectations, facilitating bridge calls, trend analysis, and report creation. Proven track record of driving innovative process improvements while ensuring SLA adherence and quality compliance.
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