Dionald Tornandeso

As a part of Performance Monitoring & Analytics Team It’s my responsibility to monitor and review calls and cases from Consumer, Corporate and Merchant across the Globe, identifying potential customer harm and regulatory exposure as well as identifying key trends and risks to business.
Highlights:
• Supports the business on assigned markets by conducting procedural monitoring within timelines to ensure day to day operations are conducted in compliance with regulatory and legal requirements.

Team Manager Alorica – Versed in all aspects of managing a team. Results Oriented with a talent of leading by example and inspiring peak performance. Over 9 years of overall experience in collections/customer care line of business LOBs. Managed a team of 18 people for nearly 2 years with repeated success in terms of performance, initiatives, project plans and achieving revenue performance target.
Highlights:
• Performance driven – My people’s score is my score.
• Forecasting and analysis – Ana