Cyberjaya, Malaysia
Call Center Specialist
Local Time - 08:43 PM
About Me
I am a dedicated Call Center Specialist with strong experience in managing both inbound and outbound calls, as well as live chat support. I pride myself on delivering excellent customer service by actively listening, showing empathy, and providing clear, effective solutions. Skilled in handling high volume interactions, I remain calm under pressure and maintain professionalism even in challenging situations. I am experienced in using CRM systems, documenting customer interactions accurately, and multitasking across various platforms to ensure efficiency. What sets me apart is my ability to go beyond scripted responses, focusing instead on building trust, resolving concerns quickly, and creating positive experiences that lead to customer satisfaction and loyalty. I believe every interaction is an opportunity to strengthen the relationship between the customer and the company, and I am committed to representing the business with integrity, patience, and care.
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$12/hr
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