Professional with over 25 years of corporate experience in IT Project/Program Management, BSS/OSS Product Development and Project Execution, Business Development, Managed Services Business and Operations.
Outsourcing and Managed Services/Governance: Design and Implementation of Outsourcing and Managed Services Engagements, Frameworks and Contracts for provider and recipient organizations, especially in IT/VAS/BSS related Services. End to End Service and SLA management consulting with quality, tools, process and people aspects.
Higher Role Adaptation: Subsequent to promotions or change of roles, most people face adaptation pangs, with respect to roles, responsibilities, expectations, tools, skills and so on. This consulting provided both theoretical and practical coaching and mentoring to employees who go through such phases and enable higher productivity and motivation through intellectual, professional and spiritual support.
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