About Me
Im Dhana M. Aniel, an Account Specialist with a diverse background spanning customer service, finance, procurement, and logistics. In my recent role, I focused on fostering strong customer relationships, providing tailored solutions for SaaS B2B/B2C services, and analyzing data for detecting payment fraud patterns. Before that, I gained experience in financial services, assisting clients with their inquiries and managing accounts. Ive also worked in procurement and logistics, handling supplier evaluations and inventory management.
Moreover, I have a basic understanding of programming languages, along with customer service expertise, and strong decision making abilities. Im proficient in digital marketing and have experience with various tools including Zendesk, Salesforce, Slack, API, Stripe Platform, Microsoft Office 360, AWS, SAP, Adobe, Canva, and Google Apps.
Furthermore, I hold certifications in Lean Six Sigma White Belt and have Series 7 & 63 licenses.
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