Desiree Fermin

I am a person who is positive about every aspect of life and always look at the brighter side of things. In being optimistic it helps me to give my best even in difficult situations. I believe my training, experience, and proven ability as an experienced call center professional will allow me to significantly contribute to your team. As a proactive and upbeat individual with over 9 years of solid customer service skills, I am convinced that I have much to contribute to your team. In reviewing my profile, you will note that I have acquired valuable experience providing excellent customer service and technical support through phone, email, and chat medium. If you are seeking an employee who has excellent people and problem-solving skills and can easily provide optimum support to your operations, then please consider what I have to offer. Moreover, I have a high level of competence using Microsoft Office programs to create reports and I always maintain a friendly and approachable attitude