Denise Javier
Bacolod, Philippines
Chat Support Specialist with Technical Troubleshooting Expertise
Local Time - 10:11 PM
About Me
Highly motivated professional with over 5 years of experience in dynamic contact center environments, specializing in customer engagement and problem solving. Proven ability to conduct proactive outreach, check customer needs and concerns, and articulate complex information clearly. Expert in managing high volume chat sessions, consistently utilizing strong written communication skills to exceed Key Performance Indicators KPIs like First Contact Resolution FCR and Customer Satisfaction CSAT. Possesses strong skills in active listening, empathy, technical troubleshooting, and conflict resolution, making her adept at turning difficult issues into opportunities for relationship building and retention.
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