Deepthi Rambhatla
Hyderabad, India
Assistant Operations Manager | ITIL Methodologies
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Local Time - 10:43 PM
About Me
At Genpact, my focus as Assistant Operations Manager is on elevating IT service management through the application of ITIL best practices, which has led to a marked 20% boost in operational efficiency. Our teams dedication to process improvement and alignment of IT services with business goals has been a cornerstone of success, ensuring robust day to day IT operations and fostering a culture of continuous learning.
In collaboration with stakeholders, Ive played a key role in defining service level agreements and key performance indicators, crucial for maintaining service quality and meeting organizational standards. My expertise in incident management and process optimization, combined with a commitment to high quality IT service management, empowers our organization to deliver streamlined processes and achieve operational excellence.
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$11/hr
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