Delhi, India
Exp. in the entire spectrum of managing BPO & NBFC.
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About Me
•Over 10 years of cross functional experience in the entire spectrum of managing BPO & NBFC Tele Collections.
•Recognized by peers/superiors for always exceeding organizational objectives; proficient in developing efficient teams that excel.
•Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with Client and Customers.
•Well versed in management of cross functional teams; deep understanding of quality management in a services environment; leadership in designing of creative solutions aimed at maximizing customer satisfaction.
•Demonstrated ability to effectively plan, coordinate & meet deadlines. Self driven, able to prioritize tasks and implement changes smoothly.
•Proficient in performing credit and collection activities through direct client communications channel.
•Strong experience in processing financial targets, preparing monthly and weekly reviews, analyzing variances and taking corrective action plan.
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