About Me
Working in IMS-Shared Service team where I am supporting multiple clients across the various Geo locations, by managing and Handling Tickets Incidents/Service Request/Change/Problem Raised in Mwatch Ticketing tool
Roles and Responsibilities:
• Monitoring of servers using MWatch tool developed by MINDTREE
• User Account Management – Creation / deletion and maintaining of User Accounts.
• Proactive logs monitoring, Disk space management.
• Working with Incident, Change Request, Problem and Service tickets using the ticketing tool MWatch routed through Service Desk.
• Assuring 100% SLA for tickets Incident/Requests.
• Server monitoring, administering and web Server Maintenance.
• Installed Red Hat Enterprise Linux 4, 5, 6 and Fedora Core X on Intel Machines with Software Raid, LVM and Normal Disk Partitioning according to the Software Requirements.
• Experience with the Logical Volume Manager in Linux, by growing the disk & shrink the disk space according to the Requirements.
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$12/hr
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